Refund policy
You can return any item within 14 days of receiving it, without giving a reason, and get a full refund of the item price.
How to return an item
- Email support@woodena.world within 14 days of delivery. Include your order number and the item(s) you are returning. You may use the return form at the end of this policy, but you don't have to.
- We confirm your return within 1–2 business days.
- Send the item within 14 days of your email to: MEIRA DIGITAL LLC (Woodena Returns), 9380 SW 72nd St, Suite B214, Miami, FL 33173, United States. Please write your order number on the parcel.
Condition of the item
Return items unused and uninstalled, in their original packaging where possible. You may inspect an item as you would in a shop. If a panel has been cut, glued or installed, we may deduct an amount that matches its loss of value.
Return shipping
The customer pays return shipping for change-of-mind returns. We recommend a tracked service. When the item is defective, damaged or not what you ordered, we cover all costs (see below).
Refunds
We refund the item price and the original delivery cost (if you paid any) within 14 days of your return request. We may wait until we receive the item, or proof that you sent it, before refunding. The refund goes to your original payment method at no cost to you. Banks usually show it within 3–10 business days.
Damaged, defective or wrong items
Email us within 14 days of delivery with your order number and a photo of the item and packaging. We will send a free replacement or a full refund, as you prefer. In most cases you will not need to send the item back. This does not affect your legal guarantee described in our Terms of Service.
Order cancellation
You can cancel free of charge before your order ships by emailing support@woodena.world. After shipping, use the return process above.
Exchanges
To change a color or model, return the item under this policy and place a new order.
Return form
(Complete and send this form only if you wish to return your order.)
To: MEIRA DIGITAL LLC (Woodena), support@woodena.world
I hereby give notice that I withdraw from my purchase of the following goods: ____________
Ordered on / received on: ____________
Order number: ____________
Name: ____________
Address: ____________
Date and signature (only if sent on paper): ____________