Terms of service

These terms apply to every purchase on woodenafr.store. By placing an order, you accept them.

1. Who we are

Woodena is a trade name of MEIRA DIGITAL LLC, a Florida limited liability company (document no. L26000149369), 9380 SW 72nd St, Suite B214, Miami, FL 33173, United States. Email: support@woodena.world.

2. Our products

We sell decorative wall panels for homes and offices, including wood-slat acoustic panels and self-adhesive marble-effect panels. Each product page states the materials, dimensions, available finishes and installation method. Photos show the products as accurately as possible; colors may look slightly different depending on your screen. Acoustic panels reduce echo and reverberation in a room; they are not professional soundproofing.

3. Prices and payment

Prices are shown in the currency selected at checkout. Shipping is free. Payment is taken when you place your order, through Shopify Payments (bank cards, Apple Pay, Google Pay, Shop Pay and other methods shown at checkout). Promotional prices are only shown against a price we have actually charged before.

4. Your order

Your order is confirmed when we send the confirmation email. If an item becomes unavailable, we tell you within 2 business days and refund you in full.

5. Delivery

Most orders arrive within 4–7 business days, and up to 21 business days at peak demand or for remote areas. Full details are in our Shipping Policy.

6. Returns

You can return any item within 14 days of delivery for a refund, without giving a reason. The process is in our Refund & Return Policy.

7. Legal guarantee

Your products are covered by the legal guarantee of conformity that applies under the consumer law of your country of residence. If a product is faulty or does not match its description, we will repair or replace it free of charge or, where that is not possible, refund you. Email support@woodena.world to use this guarantee.

8. Installation and use

Follow the installation instructions on the product page. Panels must be fitted on clean, dry, solid and smooth surfaces. We are not responsible for damage caused by fitting a panel on an unsuitable surface or contrary to the instructions.

9. Customer reviews

Reviews on our store come only from verified customers who bought the product. We publish positive and negative reviews alike, and we do not pay for, write or edit reviews.

10. Liability

We are responsible for delivering your order as described. Nothing in these terms excludes or limits any liability that cannot be excluded or limited by law.

11. Personal data

We handle your personal data as described in our Privacy Policy.

12. Complaints

Send any complaint to support@woodena.world. We reply within 1–2 business days and aim to resolve every issue within 7 days. Please contact us before opening a dispute with your bank, so we can fix the problem quickly.

13. Applicable law

These terms are governed by the laws of the State of Florida, United States. If you are a consumer, you keep the protection of the mandatory consumer laws of your country of residence and may bring a claim before its courts.

14. Changes

We may update these terms. The version that applies to your order is the one published on the day you placed it.